At Northern Medical Practitioners, we are committed to providing safe, high-quality care. We welcome feedback and take concerns seriously.
If you are unhappy with any aspect of your care or our service, you have the right to raise a concern or make a complaint. This will not affect your current or future care.
Should you wish to make a formal complaint, this can be made in writing via email, or by post.
Many issues can be resolved quickly by speaking to:
- the clinician involved, or
- our Operations Manager
If you would prefer a follow-up call or written response, please let us know.
Making a Formal Complaint
You can make a formal complaint in writing by email or post.
Please include:
- your full name and date of birth
- a description of what happened and when
- who was involved, if known
- what outcome you are seeking
Email: hello@northern-medical.co.uk
FAO: Emma Stephenson, HR & Operations Manager
Post:
Emma Stephenson
Northern Medical Practitioners
Blaydon Primary Care Centre
Shibdon Road
Blaydon
NE21 5NW
What You Can Expect
- We will acknowledge your complaint within 3 working days.
- We aim to provide a full written response within 28 working days.
- If the issue is complex and takes longer, we will keep you informed.
- You will receive a clear explanation of our findings and any actions taken.
If you are unhappy with our final response, you may request a review within 28 days.
As a private clinic, we are registered with CEDR (Centre for Effective Dispute Resolution), an independent adjudication service for private healthcare complaints. You can contact CEDR within 6 months of receiving our final response.
You may also contact the relevant professional regulator if you believe there are serious concerns about professional conduct or patient safety, for example:
- General Medical Council (GMC) – doctors
- Nursing & Midwifery Council (NMC) – nurses
If your concern relates to data protection, you may contact the Information Commissioner’s Office (ICO).
We can provide interpretation, alternative formats, or allow a representative to act on your behalf. Please tell us what you need when you contact us.
A copy of our full Complaints Policy is available on request.
